Automated email notifications across the system

Owned by Alexis Shoemaker (Deactivated)
Last updated: Jul 09, 2015Version comment
2 min read

Resident Automated Email Notifications 

Users receive email notifications each time a PublicStuff Pro user updates the status of a service request, and also when a staff user comments on a request a resident has submitted.

Users will also receive email notifications on service requests that they follow, when the status is updated and when staff comment on that request.

Staff Automated Email Notifications 

 Staff automated emails:

    • Staff users receive an automated email notification each time the user is assigned a step within a Workflow. Workflow steps are linear so users will receive an automated announcement once the preceding workflow step is completed.

    • The staff person(s) assigned to a service request will receive notification when any user (staff or resident) submits a comment.

    • NOTE: if you submit a request and assign it to yourself, or if you make a comment or change status on a request you're assigned, you will not receive an email - the system assumes you already know what to expect and reduces the email load.

Optional Staff Email Notifications 

 Staff can opt to receive automated email notifications throughout the service request cycle:

    • Following: Staff and residents will receive email notifications when the status is updated and staff comment on a service request the resident user follows or supports. Residents will only receive notification when the comment is public.

    • Overdue request digest: PublicStuff Pro users receive the email digest depending on their user settings and frequency settings.