Reminder Notification

Multiple reminder notifications can be configured on a request type basis to alert staff that requests are approaching their due date, have become due, or have exceeded their due date. For each request type, subscribed users and/or departments will receive a daily reminder email at 6 A.M. that lists all requests that are nearing due, due, or overdue. 

These emails are sent for each request type, so if a user is set up to receive reminder notifications for 5 request types, he or she will receive 5 separate emails.

Step-by-step guide

1. Navigate to the Manage Request Types page
2. Choose a request type from the left side of the screen
3. Scroll to the Reminder Notification section
4. Add at least one user or department
   1. NOTE: If you choose a Department, it will subscribe all of the Department's users to the notifications on this request type. Use with caution!
5. Set the conditions for when the reminder notification should be delivered.
6. Save your changes

Here's an example of a request type setup for Pothole:

1. The entire Road Maintenance Department will receive a Request Submission Notification when new requests types are submitted.
2. Zachary Jensen will receive Follower Notifications for every comment and status change on a request.
3. Paul Wolf will receive a Reminder Notification on the day the request is due, if it has not already been completed.
4. Alice Patrick and Paul Wolf will receive Reminder Notifications 3 days after the request's due date, if it has not already been completed.