A) Resident Automated Email Notifications
Resident users receive email notifications each time a PublicStuff Pro user updates the status of a service request and when a staff user comments on a request a resident has submitted.
Residents will also receive email notifications when the status is updated and staff comment on a service request the resident follows.
B) Staff Automated Email Notifications
Staff automated emails:
- Staff users receive an automated email notification each time the user is assigned a step within a Workflow. Workflow steps are linear so users will receive an automated announcement once the preceding workflow step is completed.
The staff person(s) assigned to a service request will receive notification when any user (staff or resident) submits a comment.
C) Optional Staff Email Notifications
Staff can opt to receive automated email notifications throughout the service request cycle:
- Following: Staff and residents will receive email notifications when the status is updated and staff comment on a service request the resident user follows or supports. Residents will only receive notification when the comment is public.
Overdue request digest: PublicStuff Pro users receive the email digest depending on their user settings and frequency settings.