Resident Automated Email Notifications
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Staff Automated Email Notifications
Staff automated emails:
- Staff users receive an automated email notification each time the user is assigned a step within a Workflow. Workflow steps are linear so users will receive an automated announcement once the preceding workflow step is completed.
The staff person(s) assigned to a service request will receive notification when any user (staff or resident) submits a comment.
NOTE: if you submit a request and assign it to yourself, or if you make a comment or change status on a request you're assigned, you will not receive an email - the system assumes you already know what to expect and reduces the email load.
Optional Staff Email Notifications
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Overdue request digest: PublicStuff Pro users receive the email digest depending on their user settings and frequency settings.
