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Resident Automated Email Notifications
Users receive email notifications each time a PublicStuff Pro user updates the status of a service request, and also when a staff user comments on a request a resident has submitted.
Users will also receive email notifications on service requests that they follow, when the status is updated and when staff comment on that request.
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Staff Automated Email Notifications
Staff automated emails:
- Staff users receive an automated email notification each time the user is assigned a step within a Workflow. Workflow steps are linear so users will receive an automated announcement once the preceding workflow step is completed.
The staff person(s) assigned to a service request will receive notification when any user (staff or resident) submits a comment.
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Optional Staff Email Notifications
Staff can opt to receive automated email notifications throughout the service request cycle:
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