A) Resident Automated Email Notifications
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B) Staff Automated Email Notifications
Staff automated emails:
- Staff users receive an automated email notification each time the user is assigned a step within a Workflow. Workflow steps are linear so users will receive an automated announcement once the preceding workflow step is completed.
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- Following: Staff and residents will receive email notifications when the status is updated and staff comment on a service request the resident user follows or supports. Residents will only receive notification when the comment is public.
Overdue request digest: PublicStuff Pro users receive the email digest depending on their user settings and frequency settings.
