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A) Resident Automated Email Notifications 

Resident users receive email notifications each time a PublicStuff Pro user updates the status of a service request and when a staff user comments on a request a resident has submitted.
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Residents will also receive email notifications when the status is updated and staff comment on a service request the resident follows.


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B) Staff Automated Email Notifications 

 

  • Staff automated emails:

    • Staff users receive an automated email notification each time the user is assigned a step within a Workflow. Workflow steps are linear so users will receive an automated announcement once the preceding workflow step is completed.
    • The staff person(s) assigned to a service request will receive notification when any user (staff or resident) submits a comment.


C) Optional Staff Email Notifications 

  • Staff can opt to receive automated email notifications throughout the service request cycle:

    • Following: Staff and residents will receive email notifications when the status is updated and staff comment on a service request the resident user follows or supports. Residents will only receive notification when the comment is public.

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