The PublicStuff Knowledge Base is a powerful collection of municipality-created articles and FAQs, organized by category and linked to request types. The Knowledge Base returns relevant articles to staff users and residents. All municipal staff have access to view and create material for this centrally-maintained database (though municipal staff with Staff permission levels will need Admins to approve their articles for publication). Managers and Administrators can publish material without approval to the Knowledge Base.
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Knowledge Base recommended articles are displayed on the + Request Page where staff submit requests on behalf of residents. Article suggestions also appear to staff when commenting to residents. Staff can include a link to an article in the comment to the resident.
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