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How to reassign a request
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to another user
There are two methods to follow with request reassignment from the Request Details page:
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Requests can be reassigned to any other PublicStuff user across your staff and is not limited to other users within your department.
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Out of Office Assignment
Users also have the option to forward new requests to another staff member if he or she will be away from the office. To do this, click into My Account Settings, located in the header. Scroll to the Out of Office form. Select the out of office dates and reassign your request to the PublicStuff Pro user of your choice. The Out of Office Note will be added to the reassigned Workflow Step Description on the request details page. The Note message should indicate who is rerouting the requests and for how long this will occur.
Out of office routing not visible to residents; it is only visible to PublicStuff Pro users with access to re-routed requests.
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