How to submit a request using PublicStuff Iframe

Step-by-step guide

1. Choose a Request Type and press Next.

2. Enter information about the request:

1. Address: Drag and drop the pin on the map or enter an address. If the address is outside the municipality boundaries, the resident will receive an error message.

2. Description: Enter details about the request.

3. Complete any additional information requested on this page via custom fields.

3. Choose their privacy options:

1. Public: Other residents and staff can see the details of the request.

2. Private: This issue will only be visible to the submitter and staff in PublicStuff Pro. Based on the municipality’s settings, some requests may automatically be forced to be Private (e.g., police issues or billing questions).

4. Upload a photo to supplement the request’s information.

5. Click Next, and then is prompted to:

1. Create a PublicStuff account.

2. Skip, if the resident wants to remain anonymous (requests submitted without a username or any identifying contact information): applicable to request types allowing anonymous submissions

3. Log In to an existing PublicStuff account.

4. If the resident is already logged in, the request will submit without prompting to log in again.

6. Once the request is complete, the resident will see a confirmation message from your municipality.

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